Policy of Us
ShakenHike Digital Marketing Agency (“ShakenHike”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website www.shakenhike.com or engage with our services.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect two types of information:
Information You Provide: Name, email address, phone number, business name, project requirements, billing details, and any messages you send through our forms, email, or WhatsApp.
Information Collected Automatically: IP address, browser type, device information, pages visited, time spent on site, referral sources, and cookies – gathered through analytics and tracking tools.
2. Cookies & Tracking
- Necessary cookies for website functionality
- Analytics cookies (Google Analytics, Microsoft Clarity)
- Advertising cookies (Google Ads, Meta Ads, LinkedIn Ads)
3. How We Use Your Information
- Deliver our digital marketing, web development, and design services
- Respond to enquiries and quotes
- Send project updates and reports
- Send marketing emails (with your consent)
- Improve website performance and user experience
- Process payments and manage billing
- Comply with legal obligations
4. How We Share Your Information
- Trusted service providers (hosting, analytics, CRM, email, payment processors) under strict confidentiality
- Advertising platforms for campaign tracking and remarketing
- Legal authorities when required by law
5. International Data Transfers
ShakenHike operates from India and serves clients globally. Your data may be transferred to and processed in countries where our service provide
rs are located. We use Standard Contractual Clauses and other safeguards to ensure adequate protection.
6. Data Security
- Lead/prospect data: up to 24 months from last contact
- Client data: throughout engagement plus 7 years for tax and legal purposes
- Marketing data: until you unsubscribe
- Analytics data: up to 14 months
7. Data Retention
- Lead/prospect data: up to 24 months from last contact
- Client data: throughout engagement plus 7 years for tax and legal purposes
- Marketing data: until you unsubscribe
- Analytics data: up to 14 months
8. Your Rights
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data (subject to legal retention)
- Withdraw consent for marketing
- Object to or restrict processing
- Receive your data in a portable format (GDPR users)
- Lodge a complaint with your local data protection authority
9. Marketing Communications
With your consent, we may send you newsletters, case studies, and service updates. You can unsubscribe anytime by clicking the unsubscribe link in any email or contacting us directly.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing information.
11. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If you believe we have, contact us immediately at info@shakenhike.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect any changes. We encourage you to review this page periodically.
13. Grievance Officer & Contact
In accordance with India’s DPDP Act 2023 and IT Act 2000, our Grievance Officer handles all privacy-related queries and complaints.
Email: info@shakenhike.com
Phone: +91 91574 01639
Address: A-906, Money Plant High Street, Jagatpur, Ahmedabad – 382470, Gujarat, India
We acknowledge complaints within 48 hours and resolve them within 30 days.